Nepmatic Camera has really bad service

planning to get a DSLR. So i called up Nepmatic as i previously bought my fuji S6500fd there. So i called up the Midlands branch. And i asked ” I would like a quote for a few cameras ” and the man replied

I’m busy now. Can you please call back later?

I know he said please. But for god sake, i’m a potential customer and thats not the way to turn me down. If your really that busy ask for my contact and call me back. Or is nepmatic not interested to earn money from me? I really hope sales people would use theirs brains more often….